@OhJoy,
Please let me know your ticket numbers via PM so I can look at your tickets one by one and see where things went wrong.
@Tiffani,
Regarding live support: I will be bringing your feedback from this thread to our upper managements attention and ask them to better clarify on our web site the options available for live support. Please note that we do provide 24/7 Tech Support that is handled via email and tickets and 24/7 Billing Support by live chat, phone and tickets/email. I am sorry that you feel you have been misled. |