A few questions ...

[zeel]

Greetings,

First off, I sent an email to your sales dept. and I rec'd an automated response with a ticket number and a link a page with HOSTV's response, however, when I
clicked on said link I rec'd an error message stating that I did not have enough permissions and to enter my username and password which I do not have because I was not provided with such in said automated email.

So, I tried creating a helpdesk ticket but I could not because I was required to enter an IP and root password which I do not have because I'm not as yet a client of HOSTV.

Maybe I missed something but it seems like a few catch-22's to me.
- - - - - - - - - - - - - - - - - - - -


Anyway, here's another attempt at getting answers to my 4 questions that I
submitted 8 days ago.

Just below is my initial email/questions to HOSTV and the note I added
when I tried to submit a new ticket.

PLEASE read ... thanx! ...



Hi,

Re.... Ticket ID: KXN-138519


On ... 05/22/`08 ... I emailed a few questions to your
sales dept. and I rec'd an email confirming that you
rec'd my email. However, when I click on the link in
your confirmation email that is supposed to lead me
to your response to my email/questions, I encounter
an error page so I cannot access your response and
you didn't provide me with a username and password
so I could actually gain access to your resoonse.

Just below the dotted line (below), please read and
respond to my questions so I can sign up for one of
your VDS accounts or sign up with another hosting
service.

Thank You!

Ticket ID: KXN-138519

- - - - - - - d o t t e d - - - l i n e - - - - - - -



... My eMail's Subject: ...

> A few questions b-4 signing up ... 05/22/`08 ...



... My initial email/questions to HOST V ...

Greetings from toasty Chandler AZ,

Zack Evans here.

I’m interested (-to start with-) your VZ1 VDS
account option. I do have a few (4) questions …


A) - I own a multi-user autoresponder script
(-Varpro-) and I don't offer individual AR accounts
to the public. I do, however, provide my downline
with individual, limited AR accounts so they can
send my pre-set 'Welcome' and 'Getting Started'
text email to their new members.

Also, occasionally, I upload a fresh double opt-in,
targeted email list of 500 to 10,000 recipients and
send my message to said list but mostly, my AR
script is used to help my downline grow their biz.
Also, anyone subscribing to an AR is required to
confirm their registration via email.

We are CAN-SPAM compliant and my overall AR
usage is rather low.

So, my question is this; will I be able to use my
AR script with a VZ1 VDS account?


B) – What version of cPanel is included? … Just
curious, as I wanted to know if it is the same v.
as one of my other hosts, which I’m already
familiar with.


C) – I’m assuming that I can have unlimited
domains and sub-domains on my VZ1 VDS
account should I sign up – is this true? …Just
want to be sure as I wasn’t able to confirm
such on your site.


D) – I see that you offer/include site migration.
Typically, what is the time frame from, say, once
I sign up to when the migration takes place?

The main reason why I’m asking is because if I
sign up for a VZ1 account, I will also sign up to
become an affiliate of HOSTV and I believe site
migration will be a tempting feature/inducement
for potential clients.

Also, the fact that you offer site migration, I believe,
is a clue that you are a service oriented company.


Thanx!

Be Well,

Zack
zeel.biz ~ zeel.us
The ZEEL Company
Chandler Arizona USA

[HostV Andrew]

Some answers to your questions:

a) As long as your emails comply with anti-spam standards you should be fine. You mentioned that you upload email lists but as long as it is Opt-in this is fine. You will have full root access to disable any default email sending limits.

b) By default the latest version of CPanel on the RELEASE tree will be installed. Once CPanel is initially installed you will be able to log in and upgrade/downgrade it to any version you would like. The newest release build should be the new optimized VPS version (http://blog.cpanel.net/?p=51).

c) You will have root WHM access to your VPS so no limits to the number of subdomains or accounts will apply. Keep in mind that the more accounts you have the more CPU and memory will be used.

d) As you mentioned in your post we are very committed to assisting our clients with whatever they need. By offering free data migration from your previous host we hope to eliminate the most stressful and time consuming part of switching hosts. Typically we will transfer your data from your previous host within 24 hours of it being requested (this is usually done during off-peak hours). The time it takes depends on the size of your account and the connection speed between your VPS and your previous server.

Let us know if you have any additional questions.

[zeel]

Thank you for answering all of my Q's in detail and even providing me with a bit more
pertinent info that is even more helpful...appreciated!

Furthermore, it seems that whenever I've submitted more than one question to support
elsewhere, almost always, not all my questions were addressed. With that said, I do appreciate your taking the time to thoroughly respond to all my concerns.

I'll be signing up soon for your VZ1 VDS account option and then when my needs
grow, I will upgrade.

I will also sign up for your affiliate program as well.

Thanx again and be well!

Zack
zeel.biz ~ zeel.us
The ZEEL Company
Chandler Arizona USA

[HostV Admin]

Hi Zack,

No problem and it's our pleasure. Feel free to let us know if you have anymore queries.