Skype contact

[Sailesh]

I would like to suggest Hostv to add skype support system, thus international user's who cannot chat to a representative can directly call using skype

[HostV Admin]

Hi,

Great suggestion, only problem with SKYPE is it is hard for us to track the calls and monitor them. We will definitely consider it.

Cheers

[Sailesh]

Thanks for consideration,
concerning the tracking system, well one thing that could be easily done while talking to the customer take note of the client's name or server IP address thus support could easily recognize the person or simply create a Ticket with a copy forwarded to the clients email

[HostV Admin]

Hi,

Yes, I meant more on tracking/logging calls from our managing point of view , if you have any tips let me know