| | how to directly contact hostv to escalate issue?
For the most part my experience with HostV has been extremely positive... not all my issues were resolved, but communication from the hosting provider has been extremely prompt.
However, for a currently ongoing incident, I find that there has been no response from the support desk that was raised mid-afternoon. After six hours, and no response, I tried to see what contact options are available to see what is going on with the ticket. I do realize that this took place in the evening hours EST timezone, and as such non-business hours for many hosting companies.
First of all, the phone number is for Cirtex, not HostV.
Second, the online chat is useful to confirm that a ticket has not been dropped or deleted, but apparently is also only for Cirtex tickets. The customer support staff is only able to give reassurances that HostV will contact me soon.
After hearing this at 7:30 PM, 9:00 PM, and 5:00 AM EST from the online chat operator, I am not sure what expectations to have.
Technical support should have multiple communication channels for customers in case one of them fails.
I hope there will be a response to this forum post, and apologize for posting it... I find myself with no other recourse. I can send a PM through with ticket info if requested.
Best regards, Terry